Refund policy

Return & Exchange Policy

At Moss & Meadow, we take great pride in creating thoughtfully designed, high-quality bamboo sleepwear for your little ones. We hope you absolutely love your purchase. Because each piece is carefully produced in limited quantities, we have established the following policy to ensure fairness and consistency for all customers.

All Sales Are Final

All purchases are considered final sale. We do not offer refunds to the original form of payment.

Exchanges & Store Credit

We understand that sizing can sometimes be tricky, and we are happy to help ensure the perfect fit.

If you need to return an item, you may request one of the following:

  • Exchange for a different size of the same item (subject to availability), or

  • Store credit in the form of a digital gift card for the value of the returned item

Store credit never expires and can be used toward any future Moss & Meadow purchase.

Return Eligibility Requirements

To be eligible for an exchange or store credit, items must:

  • Be requested for return within 14 days of delivery

  • Be unworn, unwashed, and unused

  • Be in original condition with all tags attached

  • Be free of stains, odors, pet hair, or damage

Items that do not meet these requirements may be declined.

Non-Returnable Items

The following items are not eligible for exchange or store credit:

  • Worn or washed items

  • Items without original tags

  • Gift cards

  • Final clearance or marked final sale items (if applicable)

Return Process

To initiate a return, please contact us at contact@mossnmeadow.com with:

  • Your order number

  • The item(s) you wish to exchange or return

  • Your requested new size (if applicable)

Once approved, you will receive return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 5 days of delivery with photos of the issue. We will make it right as quickly as possible.

Additional Notes

  • Exchanges are subject to product availability

  • Moss & Meadow reserves the right to refuse returns that do not meet our policy requirements

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

We are so grateful you chose Moss & Meadow and trusted us to be part of your little one’s comfort and sleep. If you have any questions, please don’t hesitate to reach out — we are always happy to help.